Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the challenges of shopping online and are committed to providing top-notch service so you can shop with confidence.

Return Policy

Crayli™ will accept returns or exchanges for items purchased from our website within 30 days of purchase under the following conditions:

• There are no visible signs of damage.

• All original packaging is intact.

• Any signs of damage may void the Crayli™ guarantee.

Items cannot be returned or exchanged more than 30 days after the purchase date.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (such as undergarments), sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (such as your order confirmation email) along with your order number.

For all returns or exchanges, please contact craylicrayons@outlook.com and include your order number along with the reason for your return or exchange. We will review and process your request in accordance with this policy.

Exchanges (If Applicable)

For all exchange requests, please contact craylicrayons@outlook.com with your order number and the reason for the exchange. We will assess your request based on the conditions outlined in this policy.

Return Shipping (If Applicable)

Customers are responsible for paying their own return shipping costs.

If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (If Applicable)

Once your returned item has been received and inspected, we will notify you via email that we have received it and inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original payment method.

Late or Missing Refunds (If Applicable)

Please note that financial institutions often require 2–3 business days to process refunds after they have been issued.

If you have not received your refund after this time, please contact us at craylicrayons@outlook.com, and we will investigate the matter for you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item has been received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact our support team at craylicrayons@outlook.com as soon as possible.

Damage or defects must be reported within 48 hours of delivery. If the issue is not reported within this timeframe, we may be unable to honor your claim.

When reviewing damage or return requests, we rely on the delivery confirmation and timestamp information provided by the shipping carrier.

Feedback

We'd love to hear your feedback, questions, or concerns.

Please feel free to contact us at craylicrayons@outlook.com. We take your feedback seriously and are always looking for ways to improve.